Change the emails your customers get

Set who your emails come from, their colours and the wording of each one, and fix any that didn’t send.

Open Settings › Emails.

Who the email is from

Emails are sent by WeavaWorx from our own address, so they arrive without any setup on your side. Customers see your business name as the sender, and their replies go to the address you choose. How customers see your emails lists each business with its sender name and reply address. To change them, open the business in Settings › Business profiles and use its Emails section.

Colours

Under Email colours, set the Button and link colour and the Email Header Colour, the band across the top. These are for your main business; other business profiles use their own accent colour.

Change the wording

1. Under Emails, tap the one to change, for example Send Estimate Email, Send Invoice Email, Job Sheet Email or Booking email.
2. Edit the Subject and Message.
3. Tap Insert variable to add a word in [brackets], such as [customer_name] or [invoice_number]. It fills itself in when the email is sent.
4. Tap Show Preview to check it. Reset puts back the standard wording.

Each language keeps its own wording. Changes apply to the language your business uses for documents and emails.

Emails that didn’t send

If an email doesn’t reach a customer, Emails that didn’t send appears at the top of the page with the reason.

• Wrong address: tap Change address, correct it and tap Save and send. Update the contact too, so future emails go to the right place.
• Send again tries once more. Check with the customer first in case it already arrived.
• Discard removes it without sending.

Emails written with no signal wait and go out once you’re back online. If one has waited three days, the app asks first whether to send it now or discard it.

Good to know: a business can send up to 100 emails a day on Pro and Pro Plus, and 300 on Team.