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The sync status

A small sign at the top of the screen appears only when sync needs you, and tapping it shows what’s waiting.

When everything is saved to your account, there’s no sign at all. When all your waiting changes have gone, you’ll see All sent for a moment.

What the sign says

  • Offline: no connection. Your changes are saved on this device and sent when you’re back online.
  • Reconnecting: you have signal but can’t reach WeavaWorx right now. Changes are kept and sync when it reconnects.
  • Poor connection: a slow signal. It’s still syncing.
  • Syncing or Saving changes: shown only when it takes more than a few seconds.
  • Sign in to sync: your sign-in has expired. Tap Reconnect. Your changes are safe on the device meanwhile.
  • Sync problem: something couldn’t sync. It retries by itself and says when.
  • Can’t save on this device: the device is out of space. Free up storage, then reopen the app.

See what’s waiting

  1. Tap the sign. The Sync panel opens.
  2. Waiting to send shows how many changes and photos or files haven’t gone yet. Last synced shows when this device last reached your account.
  3. Tap Try now to sync straight away, or Done to close it.

“Open for editing in another session”

On a job, a cutting plan or a floor plan you may see This job is also open for editing in another session. It means you have the same job open somewhere else, for example on your computer at the office as well as your phone.

On the Team plan it names the person instead, for example Lee is editing.

It’s only a heads-up and doesn’t stop you. Changes from both places are put together. To keep things simple, finish on one device before carrying on with the other.

Still stuck?

Ask the chat assistant, or send us a message and we’ll reply by email.

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